Customer Service
Mill Creek Holly Farms
Grows and Retails the Finest Quality English Holly
and Holly Decorations for the Christmas Season.
Our Policies
Learn more about our polices below:
Privacy Statement
At Mill Creek Holly Farms we respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will never be sold, rented, disclosed, or loaned. Any information you give us will be held with the utmost care and will only be used for internal purposes. If you have any questions, please feel free to call or e-mail us.
Terms & Conditions
Our commitment to customer satisfaction is top priority at Mill Creek Holly Farms, and we guarantee the delivery of the freshest product available. To that end, each product is hand made especially for your order. Please allow 24 hours for construction time when calculating a delivery date. We begin shipping as early as November 15. Each item is individually packaged shipped separately.
Written notice of any claim for defective or product shortage shall be delivered by purchaser to Mill Creek Holly Farms within 7 days of receipt of order. In the absence of such notice, purchaser will be deemed to have waived all such claims.
Damage
Claims for damaged merchandise must be reported to the carrier within 24 hours upon receipt of shipment. Upon Carrier notification, hold on to all merchandise, packing material and containers. Once the damaged products are inspected by the Carrier they will issue a damage inspection report which will be forwarded to Mill Creek Holly Farms. If carrier approves damages, a damage claim number will be issued and Mill Creek Holly Farms will issue you a credit for the approved damage amount, usually in the manner the payment was received.
Shipping
Due to the nature of our product, we are limited to shipping to addresses in the U.S. and Canada only.
Fedex Ground/Home Delivery
Standard shipping is via Fedex Ground/Home Delivery. Fedex Ground/Home Delivery does not guarantee delivery transit times to any address within the 48 continental states. Insurance against loss or damage is included at no extra cost up to $100 per package. Time-in-transit notes: Residential deliveries are made Tuesday through Saturday, while deliveries to commercial business addresses are made Monday through Friday. On Fedex Ground/Home Delivery holidays - Nov. 22, and Dec. 24 & 25 - there is no time in transit movement for any packages tendered to Fedex Home Delivery.
United States Postal Service (USPS)
(for all addresses in Alaska, Hawaii, Post Office Boxes and Canada)
USPS Priority mail is available for an additional charge. Average transit times 2-3 business days. USPS does not guarantee this transit time. Delivery confirmation will be used which offers limited tracking. Mill Creek Holly Farms does not provide insurance against loss or damage on packages shipped via USPS.
Cancellations
Retail orders can be canceled prior to shipment if received 48 hours before scheduled ship date.
If you need immediate assistance, please email us at mchf@millcreekholly.com or phone our customer service office at 503-769-5655.
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