FAQs
For questions concerning the care of holly arrangements and décor please see Holly Tips.
Q – My order is a gift. Can I send a greeting message with my order?
Q – How soon can my order arrive?
Q – Can my order be shipped to a post office box address?
Q – Do you ship to Alaska or Hawaii?
Q – Do you ship internationally?
For more specific information please call our order processing desk at 503-769-5655.
Q – My order is a gift. Can I send a greeting message with my order?
A - If you would like to request a delivery date, and/or include a gift card with your order please notify us via email at orders@millcreekholly.com and include the order number that you will receive upon checkout. If we do not receive an email from you within 24 hours of your order we will assume that your order does not need a greeting and that it will be shipped at our earliest convenience.
Q – How soon can my order arrive?
A – Each holly piece is hand made per order. We do not make large quantities of any of our products in advance. The product that you receive or send as a gift is as fresh as possible. Please allow up to 3 business days for your item to be constructed prior to shipping.
Following the construction of your order, shipping will take 2 -10 business days, depending on your delivery address and/or method of shipping. Our standard shipping method is FedEx Ground and all FedEx Ground deliveries to residential addresses are scheduled Tuesday through Saturday. See shipping chart below to calculate the amount of time for delivery after your piece is constructed.
Q – Can my order be shipped to a post office box address?
A – Yes, it can be shipped via the US Postal Service and an additional $20 per piece is charged to cover the additional shipping charges that Priority Mail incurs. Priority Mail is generally a 3-5 business day shipment, but can take up to 10 days during the busy holiday season. Priority Mail does come with delivery confirmation, but not actual tracking, so we are unable to track a package that is not delivered when shipped via the USPS.
Q – Do you ship to Alaska or Hawaii?
A – Yes, items sent to Alaska and Hawaii will be shipped via the US Postal Service and an additional $20 per piece is charged to cover the additional shipping charges that Priority Mail incurs. Priority Mail is generally a 3-5 business day shipment, but can take up to 10 days during the busy holiday season. Priority Mail does come with delivery confirmation, but not actual tracking, so we are unable to track a package that is not delivered when shipped via the USPS.
Q – Do you ship internationally?
A – We only ship internationally to Canada. Items sent to Canadian addresses will be shipped via the US Postal Service/Canada Post and an additional $20 per piece is charged to cover the additional shipping charges that Priority Mail incurs. Priority Mail is generally a 3-5 business day shipment, but can take up to 10 days during the busy holiday season. Priority Mail does come with delivery confirmation, but not actual tracking, so we are unable to track a package that is not delivered when shipped via the USPS.
